gitlab · two initiatives. three countries. one design strategy.

two initiatives.
three countries.
one design strategy.

GitLab needed to roll out a company-wide Job Architecture transformation and Works Council compliance across three European countries. Remote-first, async-only workforce. No in-person training. No one-size-fits-all solution.

job architecture

works council

articulate rise

html/css/js

action mapping

localization

the challenge

Complex policy.
Remote workforce.
Three legal frameworks.

Two high-stakes initiatives, running simultaneously. A Job Architecture transformation that redefined every role in the company. And Works Council compliance across the Netherlands, Germany, and France. Each country had distinct legal requirements, consultation timelines, and communication rules. Employees weren't missing information. They were missing the ability to turn policy into everyday decisions.

the approach

Action Mapping.
Then interactive tools
for every decision point.

I used Action Mapping to identify the critical decisions employees needed to make across both initiatives. For Job Architecture, that meant interactive tools that helped employees navigate new role structures and understand what the changes meant for their specific situation. For Works Council, I observed how employees actually interacted with compliance documentation across office locations and built decision tools around those friction points.

Every deliverable was designed to work asynchronously. No live training, no facilitation, no single point of failure for a globally distributed team.

the solution

Custom-coded tools
built beyond what
Rise could do alone.

Articulate Rise courses with custom CSS and embedded HTML components, scenario-based conversation simulators, interactive decision flowcharts, and country-specific compliance guides for the Netherlands, Germany, and France. The Works Council module included a simulated Slack environment, letting managers practice identifying compliance triggers inside the tools they already use daily.

Every tool was hand-coded to replace passive documentation with active decision-making practice.